Legal

Privacy Policy

Last updated:

This policy explains what personal data ("Red Flag Homes", "we", "us") collects when you use redflaghomes.in and our services: holiday stays, the Outpost franchise programme, the Journal and Bella, our AI co-host for hosts. It also explains why we use it and the choices you have.

1. What we collect

• Account details: when you sign in or sign up with email, Google, Apple or your phone number, we receive your name, email address, phone number (for phone sign-in) and profile photo if your provider shares it. Passwords are handled by our sign-in provider (Google Firebase Authentication). We never see or store your password.
• Stay enquiries: destination, dates, number of guests, your name, email and phone number.
• Franchise applications: name, email, phone, target city, capital you plan to deploy, property details, whether you are an existing client, and the programme you choose.
• Contact and newsletter forms: name, email, phone, what you want to do and your message, or just your email for the newsletter.
• Chat: messages you type into the chat assistant on our site.
• Bella purchases: the details you give before checkout and payment confirmations from Razorpay (INR) or Stripe (USD). Card and bank details go directly to those payment providers. We never see or store them.
• Technical data: browser type, approximate region (from your time zone or language) and preferences saved on your device, such as your market or currency, so the site shows the right content.

2. How we use it

• To answer enquiries, arrange stays and review franchise applications.
• To create and manage your account and show you the status of your applications and enquiries.
• To provide Bella and other paid services, take payments, send receipts and prevent fraud.
• To contact you by email, phone or WhatsApp about your request.
• To send the newsletter if you subscribed. Every email has a way to unsubscribe.
• To keep the site secure, fix problems and improve our services.
• To meet legal, tax and accounting duties.

We use your data with your consent, to perform a contract with you or take steps you asked for, to meet legal duties, or for our legitimate interest in running a safe and useful service.

3. Who we share it with

We do not sell your personal data. We share it only with service providers that help us run Red Flag Homes, and only as much as each one needs:

• Google (Firebase Authentication, Cloud Firestore, Cloud hosting, Google Sheets and Apps Script for form handling, Gemini for the chat assistant and writing tools).
• Apple, if you choose Sign in with Apple.
• Razorpay and Stripe, for payments.
• WhatsApp (Meta), when you choose to message us there.
• Property owners, partners and staff who deliver your stay, only for confirmed bookings.
• Authorities, when the law requires it.

Some providers process data outside India. When data is transferred, we use providers with suitable safeguards.

4. How long we keep it

We keep account data while your account is active. We keep enquiry, application and payment records for as long as needed for the purpose and for legal, tax and accounting requirements, usually up to 8 years for financial records. We keep other data for up to 24 months after our last contact with you. After that we delete or anonymise it.

5. Security

We use HTTPS across the site, a trusted sign-in provider, access controls on our database and limited staff access. No system is perfectly secure. If a breach affects your data, we will tell you and the relevant authority as the law requires.

6. Your rights

You can ask to access, correct, update or delete your personal data, withdraw consent, or object to some uses. Depending on where you live (for example under India's Digital Personal Data Protection Act, 2023, or the EU/UK GDPR), you may have further rights, including naming someone to act for you and complaining to a data protection authority. You can delete your account at any time by writing to us. We reply within 30 days.

7. Cookies and similar storage

We do not use advertising or cross-site tracking cookies. The site saves a few preferences in your browser, such as your market or region, whether you have seen the newsletter pop-up, and your currency on the Bella page. Sign-in keeps you logged in using your browser's storage. Google Fonts, our payment providers and the sign-in provider may set their own technical cookies for security when you use them. You can clear site data in your browser settings at any time.

8. Children

Our services are for adults. We do not knowingly collect data from anyone under 18.

9. Grievance officer and contact

Email with "Privacy" in the subject, or WhatsApp . We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

10. Changes

We will post any changes on this page and update the date above. For important changes we will also tell you by email or on the site.

Terms of Use

Last updated:

These terms apply when you use redflaghomes.in and the services of ("Red Flag Homes", "we", "us"). By using the site, creating an account or making an enquiry, booking, application or purchase, you agree to them. If you do not agree, please do not use the site.

1. Our services

• Stays: curated holiday homes ("Outposts") that you can enquire about and book.
• Outpost franchise programme: information about owning and running an Outpost with Red Flag Homes, and a way to apply.
• Bella: our AI co-host subscription for hosts. Bella has its own terms on redflaghomes.in/bella, and those apply to Bella purchases.
• Journal and chat: articles and an AI chat assistant for general information.

2. Your account

You can sign in with email, Google, Apple or your phone number. Keep your login details safe and tell us straight away if you think someone else has used your account. You must be at least 18 and give accurate information. We may suspend accounts that are misused or break these terms.

3. Enquiries and bookings

• An enquiry is a request, not a confirmed booking. A booking is confirmed only when we confirm it in writing (email or WhatsApp) and any required payment is received.
• Prices, availability and photos can change until a booking is confirmed. Photos are representative.
• Guests must follow the house rules of each property, including occupancy limits, check-in and check-out times, and local laws. Valid government ID may be required at check-in.
• You are responsible for damage caused during your stay beyond normal wear and tear. We may ask for a refundable security deposit.
• Cancellations and refunds follow our Cancellation & Refunds policy.

4. Franchise programme

Information on the site about the Outpost franchise programme, including projected revenue, occupancy, yields, payback periods and the "Earn it back in 12 months" promise, is illustrative and is not a guarantee or an offer. Actual results depend on location, property, season, market and other factors. Any franchise or management arrangement, and any guarantee, is governed only by the signed written agreement between you and us and its terms and conditions. Submitting an application does not create a contract or a reserved allocation.

5. Using the site

Do not misuse the site: no unlawful, harmful or misleading use, no attempts to break, overload, scrape or copy it, and no submitting other people's details without permission. The chat assistant and AI tools can make mistakes. Do not rely on them for legal, tax, financial or investment advice.

6. Payments

Payments are processed securely by our payment partners (Razorpay for INR, Stripe for USD, or as shown at checkout). Prices include or exclude taxes as shown at checkout. Receipts are sent to your email or shown after payment.

7. Our content

The Red Flag Homes name, logo, Outpost brand, Bella, photos, videos, text and software on the site belong to us or our licensors. You may not copy or reuse them without our written permission.

8. Third-party services

The site links to and uses services we do not control, such as Google, Apple, WhatsApp, Razorpay, Stripe and property platforms. Their own terms apply, and we are not responsible for their actions or outages.

9. Liability

We provide the site "as is". As far as the law allows, we are not liable for indirect or consequential losses. Our total liability for any claim about a booking or purchase is limited to the amount you paid us for it. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

10. Changes and termination

We may update these terms and will post the new version here. We may stop or change parts of the site. You can stop using the site and ask us to delete your account at any time.

11. Law and disputes

These terms are governed by the laws of . Please contact us first so we can try to resolve any issue. If we cannot, disputes will be handled by the courts of .

12. Contact

Email or WhatsApp .

Cancellation & Refunds

Last updated:

The policy shown in your booking confirmation always applies to that booking. If a property has its own stricter or more flexible policy, we will tell you before you pay.

1. Stays: if you cancel

Times are based on the property's local check-in time. Peak dates, such as festivals, New Year and long weekends, and group or event bookings may have a different policy, shown before you pay.

2. Changing dates

Ask us to change your dates at least 7 days before check-in and we will move your booking once, at no extra charge, if the new dates are available. Any difference in price applies.

3. If we cancel

If we have to cancel your stay, for example because the property becomes unavailable, we will offer a similar home or a full refund, whichever you prefer.

4. Events outside anyone's control

If travel is prevented by events outside your and our control, such as natural disasters, government restrictions or serious safety issues at the destination, we will offer new dates or a credit, and where that is not possible, a refund as fair to both sides as the law requires.

5. Security deposits

Refundable security deposits are returned within 7 business days after check-out, minus the cost of any damage or missing items, which we will explain to you.

6. Franchise programme

Applying is free and you can withdraw an application at any time. Any deposit, fee or payment for the franchise programme, and any refund of it, is governed by your signed agreement with us.

7. Bella subscriptions

Bella plans can be cancelled at any time and keep working until the end of the paid period. Refunds follow the Bella refund policy at redflaghomes.in/bella.

8. How refunds are paid

Approved refunds go back to the original payment method within 5 to 7 business days. Your bank may take a few more days to show it.

9. How to cancel

Email or WhatsApp with your name, booking dates and property. Your cancellation time is when we receive your message, and we will confirm it in writing.

This policy does not affect any rights you have under consumer protection law.